Frequently Asked Questions

De'Xandra Perfumes at a glance

Does De'Xandra sell fake perfumes?

We do not sell fake/counterfeit perfumes. De’Xandra is not affiliated with any international perfume brand, unless explicitly stated otherwise.

Some of De’Xandra perfumes however, are inspired by some of the best selling high-end perfumes that are available in the market, using our very own unique formulation.

Benefits of De'Xandra perfumes.

De’Xandra is one of the fastest growing companies in Malaysia, thanks to the high quality perfume that we offer. The benefit of our perfumes include:

  • Travel friendly size – Safe for air travel (less than 100ml).
  • Muslim/Solat friendly.
  • Longer Lasting (up to 8 hours) due to unique EDP formula that we use in all of our fragrances.
  • Affordable pricing.
  • A malaysian product
Where Can I buy De'Xandra Perfumes from?

The best and the most convenient way to purchase De’Xandra perfume is through this website. Simply go to our shop section to purchase any one of our De’Xandra’s perfumes.

If you prefer to deal directly with an authorised agent, kindly whatsapp the following number: +6011 2631 1654.

How can some sellers sell De'Xandra Perfume at a much lower price, for e.g. on Lazada or Shopee?

The retail price for De’Xandra perfume is RM75. Any De’Xandra perfumes sold at a much lower price have often been found to be fake – where the perfume smells significantly different than De’Xandra’s authentic perfume. Fake De’Xandra’s product have also been reported to only last around 1-2 hours (in contrast to 6-8 hours for the original product).

De’Xandra does not take responsibility for any allergic reaction or health issue causes when the perfume is not purchased directly from our authorised distributor.

How can I tell if my De'Xandra perfume is genuine/authentic?

The easiest way to tell is through the price. De’Xandra HQ very strictly controls the retails price of all product. If the price is too good to be true, it normally is.

Other than the price, each Authentic De’Xandra perfume will have a hologram sticker with unique QR code. The QR code can be scanned for a chance to enter a lucky draw and win prizes like LV handbags and a brand new iPhone!

Payment Methods

What payment methods do you offer?

We accept the following payment methods

  • MOLpay gateway (FPX & Online banking) – with additional 4% charge
  • PayPal – with additional 4% charge
  • Direct bank transfer via online banking
How secure is your website?

Our team take your data and confidentiality very seriously, and we will never pass it on to other third parties. Moreover, we have also partnered up with major payment gateway providers such as Paypal and MOLpay to ensure that all transactions on our website are safe and secure.

What is your bank details?

For direct bank transfer, you can remit your payment to either one of our bank accounts below. Kindly note that you will be required to email us your proof of payment at [email protected] for your order to be processed.

Maybank
Account name: Xandra Malaya Resources
Account number: 5621 0667 9876
Email: [email protected]

Shipping and Delivery

How much is the delivery charge?

Shipping is only RM8 for any address in Malaysia, and RM35 for shipping to Brunei & Singapore (up to 1kg)

Do you offer free shipping?

Yes, we offer free shipping for all orders over RM200. In other words, you will receive free shipping when you purchase 3pcs of 35ml Dexandra Perfume. This is however, only applies to addresses within Malaysia.

When will my item arrive?

We may take up to 3 working days to process and ship out your order. Delivery time will vary depending on the destinations as listed below.

Peninsular Malaysia: 2-5 working days
East Malaysia: 3-5 working days
Brunei/Singapore: 1-3 working days

Where is my tracking number?

Your tracking number will be emailed once your order has been shipped out. Kindly check your Spam folder to ensure that our emails are not accidentally marked as Spam by your email provider.

If you still think that you have not received your tracking number, kindly contact our customer care team.

Return Policy

Can I return my perfume?

Of course you can. Any unused perfume can be returned to us within 14 days of delivery.

How do I return my item?

You will need to contact our customer advisor using the contact us form here. You will unfortunately need to bear the shipping cost of returning the perfume back to us.